Learn more at Couples.com/travel-agent-benefits

2025 Travel Agent Free Night Incentive Requests PDF

Program Policies 

• Requests are NOT guaranteed
• Rates are subject to availability and at the discretion of Couples Resorts 
• Rates are valid on entry level categories only
• Upgrade requests will incur additional charges, are based on availability, allowed at the discretion of Couples Resorts and are NOT guaranteed
• Minimum of 3 nights / maximum of 7 nights
• Limit one room per stay  
• Multiple simultaneous stay requests from an individual agency will not be approved
• Rates can only be requested within the parameters listed above.  Any requests made outside of these parameters will be denied and request will need to be resubmitted following guidelines.
• Rates are NOT applicable on Major US and Jamaican holidays
• Additional blackout dates may apply
• Request will be confirmed/denied back to agent by Couples sales team via email.
• Booking confirmation from Couples Resorts is recommended prior to the purchase of airline tickets.

Booking Instructions/Required Documents

• Travel Agents are required to send requests via email to salesteam@couples.com or fax to 954-665-2971
• Requests will NOT be accepted through couples.com or 1-800-COUPLES
• A written request is required to include Name, e-mail address, requested dates and requested resort.
• Copy of agent’s IATAN or CLIA card is required
• Copy of Company’s IATA list or CLIA certificate is required
• Letter verifying agent’s employment on company letterhead with a manager’s signature.

Payments/Cancellation Policy

• Payment in full is required at time of booking
• Travel Agent Rates are subject to the Jamaican government tax of $4.00 per room/per night, due at the time of booking.
• Changes to a confirmed booking will incur a $75 fee.
• Up to 46 days prior to arrival – payment is refundable
• 15-45 days prior to arrival – 50% penalty
• 14 days up to arrival – 100% penalty

Travel Agents are required to send requests via email to salesteam@couples.com or fax to 954-665-2971 

Download Flyer.pdf

Couples Resort at A Glance and Agent Benefits Flyer Download Here

Click Here to view Main Brochure

Click Here to view Wedding Brochure

Website: https://couples.com/

Brand Center- https://couples.com/brand-center

Agent Portal: https://www.taconnect.net/rewards/couples

Agent Direct Booking Portal: https://www.reservhotel.com/win/owa/ta.login?hgroup=COUPLES

Social handles : 

Click the share top right corner and use on social media!