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Agent Rates

 



Program Policies 

  • Requests are NOT guaranteed
  • Rates are subject to availability and at the discretion of Couples Resorts 
  • Rates are valid on entry level categories only
  • Upgrade requests will incur additional charges, are based on availability, allowed at the discretion of Couples Resorts and are NOT guaranteed
  • Minimum of 3 nights / maximum of 7 nights
  • Limit one room per stay  
  • Multiple simultaneous stay requests from an individual agency will not be approved
  • Rates can only be requested within the parameters listed above.  Any requests made outside of these parameters will be denied and request will need to be resubmitted following guidelines.
  • Rates are NOT applicable on Major US and Jamaican holidays
  • Additional blackout dates may apply
  • Request will be confirmed/denied back to agent by Couples sales team via email.
  • Booking confirmation from Couples Resorts is recommended prior to the purchase of airline tickets.

 

Booking Instructions/Required Documents

  • Travel Agents are required to send requests via email to salesteam@couples.com or fax to 954-665-2971
  • Requests will NOT be accepted through couples.com or 1-800-COUPLES
  • A written request is required to include Name, e-mail address, requested dates and requested resort.
  • Copy of agent’s IATAN or CLIA card is required
  • Copy of Company’s IATA list or CLIA certificate is required
  • Letter verifying agent’s employment on company letterhead with a manager’s signature.

 

Payments/Cancellation Policy

  • Payment in full is required at time of booking
  • Travel Agent Rates are subject to the Jamaican government tax of $4.00 per room/per night, due at the time of booking.
  • Changes to a confirmed booking will incur a $75 fee.
  • Up to 46 days prior to arrival – payment is refundable
  • 15-45 days prior to arrival – 50% penalty
  • 14 days up to arrival – 100% penalty


Travel Agents are required to send requests via email to salesteam@couples.com or fax to 954-665-2971 

Sales Contact

 

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